Help Desk Technician (Tier 1) in Auto Parts Business - Corporate Offices at Pick-n-Pull

Date Posted: 10/5/2018

Job Snapshot

Job Description

PICK-n-PULL Auto Dismantlers is a self-service auto dismantling and recycling company, now with 60+ LOCATIONS throughout the U.S. and Canada, which is focused on consolidating the highly fragmented recycled auto parts market. PICK-n-PULL is a $300+ million, fastest growing division of Schnitzer Steel Industries, Inc. Schnitzer is a 100 year old publicly traded company with revenues in excess of $1.5 billion.

This position will answer incoming calls and support customer and vendors while ensuring quality customer service, and adhering to the policies and procedures of the business. This level will support our customers, stores and vehicle purchasing offices for any support needed related to ownership document/paperwork and system operations. They will track and document all support provided to customers and vendors for our monthly metrics. They will also comply with all Service Level Agreements with customers and vendors.

Essential Functions:

  • Answer calls and route to the proper level of support or vendor.
  • Open a Team Track Ticket for all call inbounds for support.
  • Act as application system and business process support for the end-users.
  • Support the Vehicle Purchasing Agents and Managers with purchasing and system related issues.
  • Responsible for ensuring quality customer service.
  • Perform testing when needed for system development and enhancement.
  • Provide production validation for system updates.
  • Other duties as required.

Physical Activities Required to Perform Essential Functions:

Ability to stand, walk, and sit up for long periods of time. Manual dexterity to reach and handle items with hands and arms; Climb and balance, Ability to talk or hear; Peripheral and depth perception vision; Light to moderate physical activity performing non-strenuous daily activities of a productive/techinical nature.


Job Conditions:

Business office environment with computers and printers; light traffic.

Required Skills


  • High school diploma or equivalent is required.
  • At least 1 year work experience in the related field is required for this position.
  • Extensive knowledge of our business policies and procedures.
  • Desktop Applications including but not limited to Microsoft Word, Excel, and Access.
  • Basic Keyboarding at least 35 WPM.
  • Microsoft Windows basic system navigation skills.
  • Understand the set up of the desktop operating systems, PC’s, and printer hardware.
  • Must possess good communication skills.
  • Must be willing to work overtime when needed
  • Applicant must be proactive and work independently without constant supervision
  • Well- organized individual; excellent people skills.
  • Enthusiastic, ‘can do’ , entrepreneurial attitude.
  • Articulate and well-spoken; confident and friendly, in a team environment.
  • Customer service orientation and ability to teach on phone and at customer sites.

PLEASE NOTE: The above statements are designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

Required Experience

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Schnitzer Steel Industries, Inc. participates in e-verify for all U.S. new hires.

Schnitzer Steel Industries, Inc. administers a pre-employment drug screen and background check for U.S. new hires.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Schnitzer Steel Industries, Inc. does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.