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Desktop Support Technician in Schnitzer - Portland, OR (Clay St Offices) at Schnitzer Steel Industries

Date Posted: 11/19/2018

Job Snapshot

Job Description

The Desktop Support Technician is responsible for supporting the day-to-day desktop needs of assigned customers. This position is accountable for ensuring the effective delivery of services through planning day-to-day priorities, providing technical assistance, and implementing continuous improvements. The Desktop Support Technician is accountable for providing technical leadership to ensure the highest level of service and support to all Information Services and Technology customers by working with the Schnitzer Steel Helpdesk and other IT groups to troubleshoot and resolve medium to complex problems in the end user computing environment.

 

Essential Functions

  • Ensure follow-through on medium to complex issues by: cataloguing day-to-day tracking and resolution of medium to complex customer reported IT problems and service requests; working directly with customers and members of other teams to troubleshoot and resolve desktop incidents in a timely manner.
  • Install, support and troubleshoot Windows desktop operating system and Microsoft Office applications for our internal desktop and laptop users.
  • Participate in the design and development of standard desktop hardware configuration and operating system image development.
  • Manage corporate desktop environment including deployments, administration, and personnel terminations as required.
  • Assist in office moves and reconfiguration of desktop computing equipment as needed.
  • May create application packages using Microsoft System Center Configuration Manager (SCCM); manage and administer organization's identity and access management applications and appliances.
  • Use of remote troubleshooting tools (RDP, VNC, Dameware).
  • Provide on-call or after hours support to assist employees with emergency problems.
  • Performs other duties as assigned.

Qualifications

  • 3-5 years’ experience in technical support, including troubleshooting desktop PCs running current Windows operation system, printers, and other peripheral hardware.
  • Experience in desktop software configuration in a networked client/server environment.
  • Strong knowledge of Microsoft Office and Back-office client applications.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Knowledge of local area networking.
  • Solid understanding of current technology and trends in information management.
  • Ability to handle multiple tasks and projects simultaneously.

PLEASE NOTE: The above statements are designed to outline the functions and position requirements of this job. It does not identify all tasks which may be expected, nor address the performance standards which must be maintained.