Call Center Agent in Auto Parts Business - Corporate Offices at Pick-n-Pull

Date Posted: 5/4/2018

Job Snapshot

Job Description

This individual will be responsible for answering inbound customer phone calls related to the selling or donation of vehicles to Pick-N-Pull from private party customers or other entities with which the organization conducts business. The individual may also be responsible for placing outbound customer calls in response to phone, email, facsimile or electronic facsimile inquiries. 

Essential Functions:

  • Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
  • Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
  • Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
  • Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
  • Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns.
  • Adhere to departmental standards of performance.
  • Work effectively with other contact center agents, team leaders, supervisors and manager.
  • Other duties as assigned.
Required Skills

Qualifications:

  • High school diploma or GED required.
  • 2 years recent call center experience preferred.
  • Ability to fluently speak English required.
  • Bi-lingual English/Spanish a plus, but not required.
  • Good verbal and written communication skills.
  • Dependable attendance record with good work ethic.
  • Solid computer and keyboarding skills.
  • Organized with attention to detail.
  • The ability to work in a fast paced environment.
  • Ability to work with a diverse customer base.
  • Ability to multi-task.
  • Available to work varied shifts, Sunday through Saturday, 5:00am to 6:30pm.
  • Must be able to pass a drug screen and background check.

Physical Activities Required to Perform Essential Functions: 

The ability to stand, walk and/or sit up to 90% of the time. Manual dexterity to reach and handle items with hands and arms. Ability to talk and hear; Peripheral and depth perception vision; Light to moderate physical activity performing non-strenuous, repetitive daily activities of a productive/technical nature.

Job Conditions:

Indoor office environment with adequate ventilation. Exposure to moderate noise levels (example: business office environment with computers and printers, light traffic.)

Required Experience

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Schnitzer Steel Industries, Inc. participates in e-verify for all U.S. new hires.

Schnitzer Steel Industries, Inc. administers a pre-employment drug screen and background check for U.S. new hires.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Schnitzer Steel Industries, Inc. does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.